Terms & Conditions

Terms for Purchase

General

The following terms and conditions and the Privacy Policy apply to all orders placed by any customer (hereinafter referred to as ”you”) with HARVEST MOON AB, (hereinafter referred to as “Harvest Moon”), via Harvest Moon’s website or mobile website (jointly referred to as the “Website”). By placing an order you agree to be bound by these Terms for Purchase and the Privacy Policy.

You may only place orders if you are able to form legally binding contracts, i.e. if you are 18 years or older and not hindered by any appointment of a guardian for you.

Please note that the Website is intended for sales to consumers only. When you order a product on the Website, you represent and warrant that you are ordering the product for personal and not commercial purposes and that you do not intend to resell the product for commercial purposes.

Harvest Moon reserves the right to revise or amend these Terms for Purchase at any time without prior notice. The Terms for Purchase that will apply to your order will be those on the Website at the time you place your order.

If any part of these Terms for Purchase are disallowed or found to be ineffective by any court or regulator, the remaining terms and conditions shall continue to apply.

Information at the Website

Harvest Moon cannot guarantee that the content of the Website is free from errors or that the information is up to date. Harvest Moon may at any time amend the content of the Website and reserves the right to cancel an order prior to dispatch if the information provided, including the price for a product, is incorrect. Upon cancellation of an order Harvest Moon will notify you by email.

The presentation of a product at the Website does not imply or warrant that such product is available at all times. Harvest Moon reserves the right to discontinue any product at any time.

Harvest Moon makes all reasonable efforts to accurately display the products, including their colors. However, the actual color you see will depend on your system configuration and Harvest Moon cannot guarantee that your computer will accurately display such colors.

Please note that products available for purchase from the Website are intended for non-commercial use only.

Orders, deliveries, prices and delivery charges

When you place an order through the Website you will receive an order confirmation through e-mail.

For Harvest Moon to be able to deliver any order you must state your contact details and a correct delivery address, meaning an address where delivery can be made during ordinary business hours Monday through Friday. Please note that deliveries cannot be made to P.O. boxes since delivery might require a signature upon receipt.

Once an order has been placed you may not change the delivery address.

Harvest Moon may be unable to deliver to certain countries or regions, in which case you will be informed thereof either when placing an order or thereafter.

Once your order is ready to be shipped you will receive the shipping information through an e-mail. If your order does not arrive by the scheduled date, please contact the courier’s customer support and state the tracking number set out in your order confirmation. If you have not received any tracking number, or if the tracking number is incorrect, please contact Harvest Moon via email support@Harvest Moon.com.

Though Harvest Moon aim to deliver the products within five working days following the order confirmation, delivery may take longer time. If the delivery time exceeds 20 working days you may cancel your order.

If, for any reason, Harvest Moon is unable to fulfill your order, you will be informed thereof at the earliest opportunity. If Harvest Moon have already received payment for such order, Harvest Moon will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a representative of Harvest Moon’s will contact you to settle the refund.

For all orders to be shipped to a delivery address within the EU, Harvest Moon will also collect VAT, meaning that VAT (value added tax) must be paid together with all prices for products and expenses payable pursuant to an order. For such orders, prices quoted on this Website are inclusive of VAT.

Please note that if an order is to be shipped to a delivery address outside the EU, such order may be subject to import charges, duties and taxes, including VAT, that you are responsible for paying. Please note that such import charges, duties and taxes, including VAT, are not included in Harvest Moon’s prices quoted on this Website and that Harvest Moon is not responsible for and does not collect such charges, duties and taxes and has no information about the amount of the same since they differ from country to country. Harvest Moon advises you to contact the local customs office for further information before placing and order. Please also note that if you do not pay such charges, duties and taxes you will most likely not receive the ordered products, without any liability for Harvest Moon to reimburse you for such order.

In case the order may not be fulfilled due to any reason related to, such as incorrect delivery address, the courier not being able to reach you, or non-payment of the charges, duties and taxes (if applicable) Harvest Moon reserves the right to keep the full amount of the order if the order is not returned to Harvest Moon, and, upon return of an order, an administrative fee: for orders within EU – EUR fifty (€ 50), and outside of EU – USD eighty ($ 80). The administrative fee will however not exceed the total amount already paid by you in relation to the order and any exceeding amount will be refunded to you.

The cost for each delivery method is clearly indicated during the check-out process. If Harvest Moon is unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Payment methods

You can pay for your product(s) in the ways set out on the Website at the time of your purchase. Please note that the terms for each payment method and also the privacy policy for such payment method provider might differ from provider to provider.

Withdrawal of a purchase

Right of withdrawal

You have the right to withdraw from a purchase, in accordance with what is set out below, within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you receive the ordered product. In case an order for multiple products are delivered separately, the withdrawal period will expire after 30 days from the day on which you receive the last product.

To exercise the right of withdrawal, you must inform Harvest Moon via email or regular mail of your decision to withdraw from a purchase by an unequivocal statement. You may use the model withdrawal form set out below. For Harvest Moon’s contact details please see below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal to Harvest Moon before the withdrawal period has expired.

For orders with a total order value of not less than EUR fifty (€ 50) that are ordered to a delivery address within the EU, Harvest Moon offers free returns upon withdrawal. To withdraw from a purchase by using your right of free return you are to use the pre-printed return label included with the original delivery and ship the return within 30 days from the day on which you receive the ordered product. In case such pre-printed return label is not included within you package or if you otherwise have lost it you are welcome to contact Harvest Moon to receive a new. In case of such free returns you are to follow the information provided with such return label.

Please note that Harvest Moon will not accept a withdrawal, or other kind of return regarding purchases for the supply of sealed goods, e.g. syrups and essences, which, either are without seal or with broken seal upon return or otherwise not suitable for return due to health protection or health reasons.

……………..

Model withdrawal form (complete and return this form only if you wish to withdraw from a purchase):

If by post: Harvest Moon AB

Efraim Dahlinsväg 1

128 64 Sköndal

Sweden:

If by e-mail: support@harvestmoon.se

Notice of withdrawal

I hereby give notice that I withdraw from my contract of sale of the following product(s) [please insert], [please also include order number for easier handling]. Ordered on [please insert](*)/received on [please insert] (*).

Name: [please insert],

Address: [please insert],

Signature: [please insert] (if the form is notified in physical form),

Date: [please insert]

……………..

Effects of withdrawal

Upon withdrawal you shall send back the products to Harvest Moon, together with its original packing, inserts, accessories, etc.

Where you have exercised the right of withdrawal via email or regular mail, the return is to be shipped to the address provided to you by Harvest Moon’s customer service without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal to Harvest Moon. The deadline is met if you send back the products before the period set out above has expired. All products sent by you to Harvest Moon are at your risk and you will have to bear the cost of returning the products.

For withdrawals where Harvest Moon provides free returns via a pre-printed return label, please see above the requirements for such free returns, the return is to be shipped within 30 days from the day on which you receive the ordered product. All products sent by you to Harvest Moon are at your risk.

In case a product subject to a withdrawal is not returned to Harvest Moon in due time as specified within these Terms for Purchase, Harvest Moon reserves the right to decline the withdrawal.

With the exception of (i) any supplementary cost resulting from your choice of a type of delivery other than the standard delivery offered by Harvest Moon, for example costs for express delivery, and (ii) any diminished value of the product(s) subject of withdrawal resulting from the handling of the same other than what is necessary to establish the nature, characteristics and functioning of the product(s), for example if a product is damaged or dirty, Harvest Moon will reimburse to you the payment received from you for the purchase of the product without undue delay and in any event no later than 30 days from the day on which Harvest Moon has received the return. Harvest Moon will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Damaged or defective products

If, upon your receipt, the product or its packing is damaged, or if the product otherwise is or becomes defective you are kindly asked to contact Harvest Moon as soon as possible – via the e-mail support@harvestmoon.se. Please include in such notice information about the damage or defect, including photos.

After receipt of such notice, Harvest Moon may request you to return the damaged or defective product whereby Harvest Moon will help you arrange the return shipment. Upon such request you shall return to Harvest Moon the damaged or defective product together with the courier’s packing, the product’s original packing, inserts, accessories, etc. to an address provided to you, without undue delay. Please note that Harvest Moon is not able to refund or compensate you for any costs you incur by arranging your own return of the product.

As concerns defective products, Harvest Moon abides by all statutory guarantee regulations. Harvest Moon will, for any product deemed defective, at Harvest Moon´s sole discretion offer either a replacement product, repair of the defective product or provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

Liability

Nothing in these terms and conditions shall exclude or limit Harvest Moon's liability with regard to any matter for which it would be unlawful for Harvest Moon to limit or exclude its liability.

In case of Harvest Moon being in breach of these terms and conditions, Harvest Moon’s liability is limited to losses that are a reasonably foreseeable consequence of such breach. Harvest Moon is never responsible for indirect or consequential losses or damages that are a side effect of the main loss or damage, for example loss of profits or loss of opportunity. Harvest Moon is furthermore not responsible for any losses that are due to an event that is beyond Harvest Moon’s reasonable control, including but not limited to fire, flood, storm, riot, civil disturbance, pandemics, war, nuclear accident and terrorist activity.

Harvest Moon’s maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.

Please note that the availability of third-party products and any product’s compatibility with the same as set out in each relevant product description, is subject to the respective third-party’s supply of such products, which may be terminated or where such third-party may make changes to such third-party products, resulting in the product not being compatible with such third-party product. Such un-availabilities or changes are without any liabilities for Harvest Moon.

Assignment

Harvest Moon reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments that have arisen in connection with the delivery of products.

Governing law, ODR platform

These Terms for Purchase are governed by Swedish law and any dispute shall be settled in a Swedish public court. However, if you are a consumer residing in an EU country you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

Furthermore, if you are a consumer residing in an EU country and you and Harvest Moon are not able to settle a complaint you have related to a product that you have purchased from Harvest Moon’s Website, you may submit your complaint to EU’s online dispute resolution platform (the “ODR platform”). Please note however that Harvest Moon is not obliged to participate in the process for online resolution within the framework of the ODR platform.

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform you and Harvest Moon may find a dispute resolution body and then go through the process of finding a solution to your complaint. The ODR platform is available here: ec.europa.eu/consumers/odr/

Company information/Impressum

Harvest Moon AB

Efraim Dalinsväg 1

128 64 Sköndal

Sweden

Company reg. no: 559073-0213

Company VAT no: SE559073-021301

Board of directors: Antonio Gozzo

Harvest Moon customer support:

Email: support@harvestmoon.se

Terms & Conditions for Pre-order

Terms for Pre-order of products

The following terms and conditions and the Privacy Policy apply to all Pre-orders placed by any customer (hereinafter referred to as ”you”) with HARVEST MOON AB, (hereinafter referred to as “Harvest Moon” or “we”), via Harvest Moon’s website or mobile website (jointly referred to as the “Website”) for products that at the time of the Pre-order are not yet launched or are currently sold-out from the Website.

By placing a Pre-order you agree to be bound by these Terms for Pre-order of Products, the Privacy Policy and the ordinary Terms for Purchase.

Placing a Pre-order

When placing a Pre-order your contact information must be accurate and kept updated. If we do not have accurate or updated contact information we will not be able to keep you informed of your Pre-order. You can up-date your contact information at any time prior to your product being shipped by sending an e-mail to support@Harvest Moon.com.

Please note that Pre-orders are non-transferable.

Payments

When you place a Pre-order you will need to pay the full price for the product(s) ordered and any applicable delivery fees. Please note that as with all orders that are to be shipped to a delivery address outside the EU, Pre-ordered products may be subject to import charges, duties and taxes that you are responsible for paying.

Delivery

Pre-ordered products will be shipped as soon as possible, subject to availability. Please note that launch dates and dates of availability of products are subject to change and we are not liable for any changes to such dates.

Cancellation

Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Pre-ordered product/s has/have been shipped (“Shipping Notice”). If cancellation occurs before we sent you the Shipping Notice you will be entitled to a full refund of your Pre-order payment. If you would like to cancel the purchase after the Shipping Notice is sent to you the terms regarding withdrawal in the Terms for Purchase shall apply.

Disclaimer

Regarding any Pre-order for a product that is not yet launched you understand and agree that such product’s design and technical features are currently under development and that the product that may be shipped to you may differ from the product displayed at the time of Pre-order. If for any reason you are not happy with the final version of the product, your sole and exclusive remedy will be your right to withdrawal as set out in the Terms for Purchase.

Privacy and Cookie Policy

Harvest Moon AB (hereinafter “Harvest Moon”, “we” or “us”) is committed to ensuring that your personal data is collected and processed only in accordance with the rights and responsibilities under the applicable data protection laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”). Harvest Moon is the controller of the personal data you submit to us and thus responsible for such personal data under applicable data protection law.

This privacy policy sets out how Harvest Moon processes and protects any personal data that you provide to Harvest Moon. Please read this privacy policy before using the website or submitting any personal data.

Harvest Moon may update this privacy policy from time to time. Upon such updates Harvest Moon will make the new Privacy Policy available on the website and indicate the date of the latest revisions made. You are encouraged to revisit applicable privacy policy periodically to keep yourself informed about any changes. Your continued use of the website, purchase of products or contact with customer support after the revised privacy policy has become effective will indicate that you have read, understood and accepted the then current version of the privacy policy.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, including personal data, which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policies applicable to the website in question.

What personal data we collect

We may collect the following personal data:

- Your name,

- Your contact information including email address and phone numbers,

- Your shipping address,

- Your payment details,

- Your IP-address,

- Any demographic information such as postcode, preferences and interests,

- Your social media account names, and

- other information relevant to customer surveys and/or offers,

For the exhaustive list of cookies we collect see lower down this text.

What we do with the information we process – Legal ground for processing

For the purpose of fulfilling our obligations and our rights towards you we process the personal data you provide in accordance with the following:

Processing related to the purchase of products: Processing for the purpose of processing orders, performing fraud prevention, performing delivery of the products, providing product warranty, resolving disputes, collecting payments, handling claims, withdrawals and repayment, and for compliance with legal obligations (such as book keeping). Harvest Moon also reserves the right to process the personal data for contacting you after purchase and ask for your input relating to the purchase experience and a review of the products purchased.

Personal data will be processed for the time needed to fulfil Harvest Moon’s obligations, including facilitating warranty obligations.

Subscription of newsletters and marketing: Processing for the purpose of sending product information, special offers, running competitions, conducting market research, measuring interest in and improving Harvest Moon’s website, products and services, sending you newsletters and product information. Personal data will only be processed after receipt of you consent and until withdrawal of such consent.

Registration of product for warranty: Processing for the purpose of registering warranty information related to products you have purchased.

Personal data will only be processed after receipt of you consent and until withdrawal of such consent.

Contact with support or customer service: Processing for the necessary purpose of fulfilling Harvest Moon’s obligations related to such contact, including handling claims, withdrawals and repayment. Personal data will be processed for the time needed to fulfil Harvest Moon’s obligations.

Unsolicited personal data: Any personal data that you voluntarily choose to provide to Harvest Moon, other than what is set out above, are deemed to be given under the consent that Harvest Moon has the right to process such personal data until withdrawal of such consent. You are informed that such personal data may be available to any other visitors of the website. If you would like to withdraw your consent for such processing, please be aware that Harvest Moon may have difficulties, or even not being able, to keep track of such personal data and therefore Harvest Moon may request you to provide information about where such personal data is located to take appropriate actions. Personal data will be processed until withdrawal of consent. Such withdrawal is however subject to Harvest Moon being able to verify where to find such personal data.

Third parties and personal data transfer: Harvest Moon may engage with third parties that assist in the performance of the services stated above. Such third parties may receive access to your personal data in order for them to provide the intended services for Harvest Moon. Such processing include but is not limited to validating your address, sending you order confirmations, warehousing and distribution suppliers in connection with the delivery of your order, payment service providers processing your credit/debit card payments, banks and other financial services providers, social media channels if you engage with us by tagging/mentioning us or contacting us directly, and online marketplaces through which our products and services are made available to you for sale.

The personal data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

We never pass on, sell or swap your personal data with third parties for marketing purposes.

Law enforcement and legal processes: Harvest Moon may disclose your personal data if required to do so by applicable laws, court orders, judicial and government subpoenas or warrants, or otherwise to cooperate with law enforcement or other governmental agencies.

Furthermore, Harvest Moon reserves the right to disclose personal data that Harvest Moon deems appropriate or necessary in order to take actions to protect Harvest Moon and others from fraudulent, abusive or unlawful use or activity, to investigate and defend Harvest Moon from third party claims or allegations and to protect Harvest Moon’s business and legal rights, enforce contracts or protect the rights, property or safety of others.

Processing related to your user account: When you create a user account the Personal Data you have provided to us is processed under such account for the purpose of delivering a better customer and user experience. Under such user account you may find the Personal Data provided by you and how its processed related to:

Processing related to the purchase of products, Subscription of newsletters and marketing, Registration of product for warranty and Contact with support or customer service, as set out above, as well as for any other purpose as stated by Harvest Moon from time to time.

By setting up a user account you consent to us processing such information from the date of receipt of you consent and until withdrawal of such consent, provided however that Harvest Moon reserves the right to process your Personal data for the time needed to fulfil Harvest Moon’s obligations, including facilitating warranty obligations.

Your rights

Right to access: You may at any time request information about your personal data that is processed by us.

Right to rectification: You may at any time request rectification of your personal data processed by us if the information is incorrect, including the right to have incomplete personal data completed.

Right to restriction: You may at any time request that Harvest Moon restricts the processing of your personal data i) if you claim that your personal data is incorrect, whereby Harvest Moon shall restrict all processing of such personal data pending the verification of the accuracy of the personal data, or ii) if the processing is unlawful, whereby you can oppose the erasure of personal data and instead request the restriction of the use of your personal data.  

Right to erasure: You may at any time request that we delete any of your personal data processed by us. Harvest Moon does however reserve the right to retain your personal data for backups, prevention of fraud or abuse, satisfaction of legal obligations, or where Harvest Moon otherwise believes that Harvest Moon has the legitimate or mandatory reason to do so.

Right to object to processing based on legitimate interest: You may at any time object to processing of your personal data that is based on Harvest Moon's legitimate interest. Harvest Moon may then object and demonstrate the legitimate grounds for the processing.

Right to portability: You may at any time request to have a copy transferred to you or to another party of your personal data that we process.

Direct marketing: You may opt out from direct marketing by following the instruction in each marketing email.

How to you exercise your rights

Please contact Harvest Moon via the contact information provided below and state what right you would like to invoke. Upon contact with Harvest Moon for this purpose you may need to have access to the same e-mail address as used during purchase or registration with Harvest Moon in order for Harvest Moon to have the possibility of verifying your identity and right to access such personal data.

You also have a right to lodge a complaint with the relevant data protection supervisory authority.

Security

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the personal data we process. This includes for example firewalls, password protection, and authentication controls. Only authorized employees, agents and service providers, who have agreed to keep information secure and confidential, have access to your personal data. However, you should be aware that there is always some risk involved in transmitting information over the internet.

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data, Harvest Moon will promptly assess the risk such event has on your rights and freedoms and if appropriate inform you and the relevant data protection supervisory authority of such event.

If you believe that your personal data has been compromised, please contact Harvest Moon via the contact information provided below as soon as possible.

How we use cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.

Harvest Moon uses automatically collected information – however not any personal data – through cookies and other technologies to personalize your experience of our website and to monitor and analyze your use of the website.

Please see Harvest Moon’s Cookie Policy lower down this text to obtain more information about the cookies and other technologies used.

Furthermore, Harvest Moon may from time to time use analytics technologies to measure and evaluate the access to and traffic on the website, and to generate navigation reports. Such technology is not collecting any personal data. Such analytics technologies are operated independently and has its own privacy policies.

Personal data controller contact information.

Please contact Harvest Moon if would like to:

- to receive information about your Personal Data that Harvest Moon AB is processing

- to correct such Personal Data

- to request that Harvest Moon either restricts its processing of your Personal Data or deletes such Personal Data, or

- ask any questions about Harvest Moon’s Privacy Policy.

GDPR contact Information


Harvest Moon AB

Efraim Dalinsväg 1

128 64 Sköndal

Sweden

Company reg. no: 559073-0213

Cookies we collect

Below are the classes of cookies we collect and their purpose. Apart from the Strictly Necessary cookies that are always active, the cookies we collect for each user depend on their individual preferences, which are confirmed by the user when visiting Harvest Moon website for the first time.

Strictly Necessary

These cookies are necessary to make sure that the website functions correctly and therefore are always active. They also enable us to save your preferences for these coockie settings.

Marketing (optional)

These cookies may be set through our site by our advertising partners and may help provide more relevant advertising to you. They do not store directly personal information. These cookies also allow us to compile and analyze the data on aggregated site usage to help us measure and improve performance of our website.